POSSIBLE FAQs.

WHAT PRODUCTS WILL BE AVAILABLE FOR PURCHASE THIS YEAR.
The Tuna Plush and Colin Plush will be for sale this year, in addition to a perfectly imperfect Tuna plush. After 10 years of making a Tuna Melts My Heart calendar, we made the hard decision to not produce a calendar for the 2024 year due to a variety of factors. I realise that this may be disappointing for some, and we truly apologise, but we hope that you will consider purchasing a Tuna plush and/or a Colin plush as a wonderful substitute.

WHEN CAN I EXPECT MY ORDER TO BE FULFILLED AND SHIPPED?
Fulfillment typically takes between 2-5 business days upon ordering. You will receive an email with a tracking number once your order has been fulfilled. The postal carrier may take up to 1-2 additional business days to generate the tracking number, so please check back in on your tracking number within that time frame.

MY PLUSH ARRIVED LOOKING WONKY. WHAT DO I DO NOW?
In transit, Tuna and/or Colin’s shape or features could have been compromised. The good news is, the plushes are moldable and Tuna’s legs are bendable, so the plushes can be reformed back to their original states. We suggest stroking Tuna’s fur so that the velvet nap is going in the same direction, pulling down his teeth to straighten them out, pulling up his eyelids to make Tuna look more spritely, and squishing his snout and head to distribute the cotton stuffing better. We suggest doing the same with Colin’s head and body. If Colin’s arms are out of his sweatshirt upon arrival, they can be tucked back in, and if his hoodie is down, it can be pulled back up. If your plushes arrive damaged or irreparable, please contact us at info@tunameltsmyheart.com.

WHY ARE INTERNATIONAL SHIPPING COSTS SO EXPENSIVE AND WHY ARE THE PLUSH LIMITED TO CERTAIN INTERNATIONAL COUNTRIES?
Shipping rates have increased both internationally and domestically, but unfortunately, it is very expensive to ship out of the United States. Those prices are not set by us, and we understand that in some instances, the shipping rate is more costly than the calendar itself, so there is no pressure whatsoever to order. We understand that it’s costly to do so! We limited where to ship internationally based on shipping rates, as well as having issues in the past with packages getting lost when shipped to certain countries. The plush are available to ship Internationally to AU, CA, NZ, UK, and Europe, ONLY. Expect a longer lead time, higher shipping rates, and possible additional import taxes which may apply upon receipt of the product, depending on the country (all out of our control). International orders are not guaranteed by Christmas or Hanukkah, so please don’t email us upset :) If you are from a country not listed and would like to buy a Tuna or Colin Plush, please email info@tunameltsmyheart.com.

IS THE PLUSH HANDMADE?
Yes! Each plush is responsibly manufactured at an ICTI Ethical Toy Program-certified factory in China. Since each Tuna and Colin are made by hand, there could be slight variations or irregularities to them. No two are exactly the same.

IS THE TUNA OR COLIN PLUSH MADE FOR DOGS?
Neither the Tuna nor Colin plush are technically a dog toy. They are not recommended for children under 3 or for dogs unless your dogs aren’t prone to destroying their toys. You’ve seen what Tuna can do to Colin- we can’t imagine what a larger dog could do.

DO YOU DONATE TO ANIMAL RESCUE GROUPS?
ABSOLUTELY YES! As always, a portion of proceeds from all product sales goes towards Rescue Groups and Shelters, or Animal Organizations (RGSAO to make it easier ;) We take that sum and divvy it up at the end of the year, giving money to multiple RGSAO’s. There are so many in need, so we don’t just support one, we support multiple! We ask Tuna’s followers to give us suggestions on who to support since you are the ones making the purchases. I do vet the RGSAO’s before I give to them.

CAN I BUY ANY OF THE OTHER MONSTER FACTORY MONSTERS FROM COLIN’S ORIGINAL MANUFACTURER?
Unfortunately no :( Monster Factory is no longer producing any of the plushes from their collection. We were given special permission to license, produce, and sell Colins, only, and they are sold exclusively for Tuna Melts My Heart, via TUNA’S SHOP. The design is slightly modified from the original, and the cost has increased due to a different manufacturer and an increase in material and shipping costs.

WHAT CAN I EXPECT IN TERMS OF PACKAGING?
The plushes will arrive in a plastic bubble mailer via USPS. This is so they arrive to you during the winter months in a weather-resistant envelope. In addition, envelopes will be much more efficient for the distribution process because they are less bulky for USPS pick-ups or drop-offs, and require no assembly on our end. 

CAN I STILL BUY THE BOOK OR THE OTHER MERCHANDISE THAT YOU SOLD PREVIOUSLY?
Unfortunately not at this time :( We are in the process of rethinking our merchandise. We don’t have many books available to sell and we did not print a 2024 calendar this year.

DO YOU OFFER WHOLESALE PRICING?
We are not able to offer wholesale pricing for either plush, but if you are interested in ordering more than 8, please email us at info@tunameltsmyheart.com so that we can offer them to you at a discounted rate. 

WHAT IS YOUR RETURN OR REFUND POLICY?
Unfortunately, the either plush cannot be returned for a refund, but if you are truly unsatisfied with either product, please contact info@tunameltsmyheart.com, and we will work it out. We of course want you to be BEYOND thrilled and satisfied with your Tuna product, so if you aren’t, please let us know! 

Thank you in advance for your order and for your support! We REALLY REALLY REALLY hope that seeing Tuna’s face every day, brings you a tremendous amount of JOY and LAUGHTER, and if not you, someone you adore!

Love, Courtney, Ian, Grace, Silas, and of course, Tuna! Xx