POSSIBLE FAQs.

NEW “TUNA FOR PRESIDENT” MERCH AVAILABLE NOW!
A brand new limited-edition line of merchandise just dropped on Sept 26th, and we are calling it “DOGMOCRACY 2024”. This Tuna For President design is a relaunch from the 2016 presidency. It is intended to be fun and funny, and in no way politically driven or disrespectful.

WHEN CAN I EXPECT MY ORDER TO BE FULFILLED AND SHIPPED?
Fulfillment typically takes between 2-5 business days upon ordering and is delivered within 5-7 days depending on your location. Lead times may vary because each product is made especially for you as soon as you place an order and may ship out from different warehouses around the world, depending on what item you order.

WHICH COUNTRIES DO YOU SHIP TO?
At this time, products are available for the U.S. market only.

WHY PRINT-ON-DEMAND FOR THE DOGMOCRACY 2024 CAMPAIGN?
Thank you for asking! Making products on-demand instead of in bulk helps reduce overproduction and waste, so thank you for making thoughtful purchasing decisions! We also recently moved to England and it would have been too complicated to order inventory, fulfill, and ship it from here. In addition, it would have been very expensive to ship to the U.S. where most of Tuna’s followers live, so we sourced an amazing third-party to help us with this campaign. We’ve seen and worn all of the products and love them so much! We hope you do too!

WHAT IS YOUR CANCELLATION, RETURN, OR REFUND POLICY?
All items are print-on-demand and made-to-order from a third-party company. Once your order has been placed, it cannot be cancelled nor can the items be returned for buyer's remorse or sizing discrepancies, so please see product images for a sizing chart and measurements in inches and centimeters. If your item(s) arrives misprinted/damaged/or defective please contact us at info@tunameltsmyheart.com, and we will contact the company to have the item reshipped. If you are truly unsatisfied with the products you’ve ordered, we will do our very best to accommodate you. We of course want you to be BEYOND thrilled and satisfied with your Tuna product, so if you aren’t, please let us know at info@tunameltsmyheart.com.

WHAT CAN I EXPECT IN TERMS OF PACKAGING?
The third-party company does the printing, fullfillment, and shipping on our behalf. We have noticed that the clothing apparel comes packaged in a weather-resistant plastic envelope, the mugs in cardboard boxes, the poster will be rolled up in a cardboard box and the button pins in a paper envelope. That is subject to change based on how many products you order.

DO YOU DONATE TO ANIMAL RESCUE GROUPS?
ABSOLUTELY YES! As always, a portion of proceeds from all product sales goes towards Rescue Groups and Shelters, or Animal Organizations (RGSAO to make it easier ;) We take that sum and divvy it up at the end of the year, giving money to multiple RGSAO’s. There are so many in need, so we don’t just support one, we support multiple! We ask Tuna’s followers to give us suggestions on who to support since you are the ones making the purchases. I do vet the RGSAO’s before I give to them.

WHAT PRODUCTS WILL BE AVAILABLE FOR PURCHASE THIS YEAR.
In addition to the Dogmocracy campaign, the Tuna Plush, the Perfectly Imperfect Tuna Plush, and the Colin Plush will be for sale this year with a pre-sale starting middle of October for a couple weeks only and will ship out the first week of November only for the holidays. We also plan to launch more designs with this third-party company of the Dogmocracy campaign gets a positive response. A calendar is in talks but has not been decided yet. If anything, it will be a reprint of some of our favourite Tuna photos.

CAN I STILL BUY THE BOOK?
We have sold out of the Tuna books unfortunately.

DO YOU OFFER WHOLESALE PRICING?
We are not able to offer wholesale pricing for the Dogmocracy campaign but you can order multiple products from the campaign if you’d like to.

Thank you in advance for your order and for your support! We REALLY REALLY REALLY hope that seeing Tuna’s face every day, brings you a tremendous amount of JOY and LAUGHTER, and if not you, someone you adore!

Love, Courtney, Ian, Grace, Silas, and of course, Tuna! Xx